Shipping policy

Shipping Policy

We value your trust and aim to deliver your orders quickly and securely. This Shipping Policy explains how we manage processing, shipping, and delivery procedures.

Order Handling Time
Orders are typically prepared and shipped within 2–6 business days after payment is verified. Once your order has been dispatched, a confirmation email with tracking details will be sent to you. Please allow for extra time during holidays or high-volume sales periods.

Estimated Delivery Time
Delivery times vary depending on the destination and courier. Most orders arrive within 7–18 business days. However, delays beyond our control—such as customs checks or adverse weather—may occasionally occur.

Shipment Tracking
You will receive a tracking number once your order has shipped. Tracking details may take up to 48 hours to update in the carrier’s system after dispatch.

Shipping Rates
All shipping fees are calculated automatically at checkout based on the delivery location and service level chosen. Occasionally, we may offer free or discounted shipping promotions, clearly indicated during the purchase process.

Incorrect Address Details
It is the customer’s responsibility to provide accurate shipping information. We cannot be held accountable for delays or losses due to incorrect or incomplete addresses provided at checkout.

Lost, Delayed, or Damaged Parcels
If your package is lost, significantly delayed, or arrives damaged, please contact us immediately at support@jubiza.de. Our team will work with the shipping carrier to resolve the issue and, when appropriate, issue a replacement or refund.

Customs Duties and Import Taxes
International orders may be subject to import duties, taxes, or customs fees determined by local authorities. These additional charges are the responsibility of the customer and are not included in our shipping rates.

Policy Changes
We reserve the right to modify this Shipping Policy at any time. Updates will take effect immediately upon being posted on our website.

For assistance with your order or delivery, please reach out to our customer service team at support@jubiza.de. We’re here to ensure your order arrives smoothly and efficiently.